Warranty Policy

Warranty Overview

IT Supplies Pasal provides warranty coverage for all products purchased from our store. Our warranty ensures that your gaming gear is free from manufacturing defects and performs as specified by the manufacturer.

We partner with leading gaming brands to offer you the best warranty coverage in the industry. Each product comes with its specific warranty period as outlined by the manufacturer, and we facilitate all warranty claims on your behalf.

Warranty Periods

The warranty period varies depending on the product category and manufacturer. Below is a general guideline for warranty periods:

What's Covered

Our warranty covers the following issues that occur under normal use during the warranty period:

Manufacturing Defects

• Material Defects: Issues with materials used in manufacturing
• Workmanship Defects: Problems arising from the manufacturing process
• Component Failure: Failure of internal components under normal use

Functional Issues

• Performance Issues: Products not performing to advertised specifications
• Connectivity Problems: Issues with wired or wireless connections
• Software/Firmware: Problems with included software or firmware

Hardware Failures

• Button/Switch Failure: Mechanical switches or buttons failing to function
• LED/RGB Failure: Lighting systems not functioning properly
• Sensor Issues: Problems with optical, laser, or other sensors

What's Not Covered

The warranty does NOT cover the following:

• Physical Damage: Damage caused by accidents, drops, impacts, or liquid spills
• Improper Use: Damage resulting from improper installation, use, or maintenance
• Unauthorized Modifications: Products that have been modified, repaired, or altered by unauthorized personnel
• Normal Wear and Tear: Gradual deterioration from normal use (e.g., worn keycaps, mouse feet, chair upholstery)
• Cosmetic Damage: Scratches, dents, or other cosmetic issues that don't affect functionality
• Software Issues: Problems with third-party software or operating systems
• Power Issues: Damage caused by power surges, incorrect voltage, or improper power sources
• Lost or Stolen Items: Products that have been lost or stolen
• Accessories: Consumable accessories (mouse pads, replacement feet, etc.) unless defective at purchase

Warranty Claim Process

Follow these steps to make a warranty claim:

Step 1: Contact Support

Reach out to our customer support team within the warranty period. Provide your purchase details and describe the issue you're experiencing.

Step 2: Troubleshooting

Our support team will guide you through basic troubleshooting steps to determine if the issue can be resolved without a warranty claim.

Step 3: Documentation

If troubleshooting doesn't resolve the issue, you'll need to provide:

• Original proof of purchase (receipt or invoice)
• Photos or videos showing the issue
• Product serial number (if applicable)

Step 4: Assessment & Resolution

Once we receive your documentation, we'll assess the claim and determine the appropriate resolution:

• Repair: Product will be repaired by authorized service centers
• Replacement: Defective product will be replaced with the same or equivalent model
• Refund: If repair or replacement isn't possible, a refund may be issued

Extended Warranty

For additional peace of mind, consider purchasing an extended warranty for your gaming gear. Extended warranties provide coverage beyond the standard manufacturer warranty period.

Benefits of Extended Warranty

• Longer Coverage: Extend your warranty by 1-3 additional years
• Accidental Damage Protection: Some plans cover accidental damage (check specific terms)
• Priority Support: Faster processing of warranty claims
• On-Site Service: For larger items like gaming chairs and monitors

How to Purchase

Extended warranties can be purchased at the time of your original purchase or within 30 days of purchase. Contact our sales team for pricing and availability for your specific product.

International Warranty

Most of our products come with international warranty coverage, allowing you to receive service in multiple countries. However, terms and conditions may vary by manufacturer and region.