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Terms of Service

Please read these terms carefully before using our website or purchasing products from IT Supplies Pasal.

IMPORTANT: Currently, we only accept Cash on Delivery (COD) payments. No account registration required!

1. Acceptance of Terms

By accessing and using the IT Supplies Pasal website (www.itsuppliespasal.com) and purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

Note: We reserve the right to modify these terms at any time without prior notice. It is your responsibility to review these terms periodically for updates.

2. No Account Required

At IT Supplies Pasal, we value your privacy and convenience. You do not need to create an account or register to purchase from us. Simply:

  • Browse our products and add items to your cart
  • Proceed to checkout
  • Fill out the order form with your details
  • Submit your order
  • Pay when your order is delivered (COD only)

Order Form Information: You will need to provide your name, phone number, email address, and delivery address during checkout. This information is used solely for order processing and delivery purposes.

3. Products and Pricing

IT Supplies Pasal offers a wide range of computer hardware, peripherals, and IT solutions. We strive to ensure that all product information, including descriptions, specifications, and pricing, is accurate. However, we reserve the right to:

  • Correct any errors in pricing or product information
  • Change product prices without prior notice
  • Limit the quantity of products purchased per customer
  • Discontinue products at any time
  • Refuse or cancel orders for any reason

All prices on our website are in Nepalese Rupees (NPR) and are subject to applicable taxes. Shipping charges are calculated separately based on your location and delivery method.

4. Ordering and Payment COD ONLY

Currently, IT Supplies Pasal accepts only Cash on Delivery (COD) payments. When you place an order:

Step Process What You Need to Do
1. Order Placement Fill out the order form with your details Provide accurate name, phone, email, and address
2. Order Confirmation We'll contact you to confirm order details Keep your phone available for our call/SMS
3. Order Processing We prepare and pack your order Wait for delivery notification
4. Delivery Our delivery partner brings your order Inspect package and pay cash to delivery person

Important COD Terms:

  • You must have exact cash amount ready for payment upon delivery
  • Delivery personnel do not carry change
  • You must inspect the package before making payment
  • Once payment is made, the transaction is complete

Future Payment Options: We plan to introduce online payment methods in the future. Currently, only Cash on Delivery is available.

5. Shipping and Delivery

IT Supplies Pasal ships products throughout Nepal. Our standard shipping times are:

  • Kathmandu Valley: 1-2 business days
  • Other major cities: 3-5 business days
  • Remote areas: 5-10 business days

Shipping times are estimates and may vary due to factors beyond our control, including weather conditions, transportation delays, and customs clearance for imported items.

COD Delivery Restrictions: Cash on Delivery is available only in selected areas. If COD is not available in your area, we will contact you to discuss alternative arrangements.

Delivery Responsibility: Once the product is handed over to the delivery service, the risk of loss or damage transfers to you. Please inspect packages upon delivery and report any damage immediately before making payment.

6. Returns, Refunds, and Warranty

We want you to be completely satisfied with your purchase. Our return and warranty policy includes:

6.1 Return Policy (COD Specific)

Since we use COD payments, you have the advantage of inspecting the product before payment. You may:

  • Refuse delivery if the product is visibly damaged or wrong item
  • Return defective products within 7 days of delivery
  • Request exchange for wrong items shipped

Important: For COD returns, we will arrange pickup of the returned item and provide cash refund or exchange. Refunds for returned items will be processed within 3-5 business days after we receive the returned product.

6.2 Warranty Claims

Most products come with manufacturer's warranty. Warranty periods vary by product and manufacturer. To make a warranty claim:

  1. Contact our customer support with your order details
  2. Provide proof of purchase (invoice/receipt)
  3. Describe the issue with the product
  4. Follow instructions for returning the product if needed

Note: Warranty does not cover damage caused by misuse, accidents, modifications, or unauthorized repairs. Software-related issues may have different warranty terms.

7. Customer Information

When placing an order without registration, you provide the following information:

  • Full Name: For delivery and identification purposes
  • Phone Number: For order confirmation and delivery coordination
  • Email Address: For order confirmation and updates (optional but recommended)
  • Delivery Address: Complete address with landmarks for accurate delivery

Privacy Assurance: We do not share your personal information with third parties except for delivery purposes. Your information is stored securely and used only for order processing and customer service.

8. Intellectual Property

All content on the IT Supplies Pasal website, including text, graphics, logos, images, and software, is the property of IT Supplies Pasal or its content suppliers and is protected by copyright and intellectual property laws. You may not:

  • Reproduce, duplicate, copy, sell, or exploit any portion of the website
  • Use our trademarks or logos without written permission
  • Use automated systems to extract data from our website
  • Modify, adapt, or reverse engineer any part of the website

9. Limitation of Liability

IT Supplies Pasal shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use or inability to use our website or services
  • Any unauthorized access to or use of our servers
  • Any interruption or cessation of transmission to or from our website
  • Any bugs, viruses, or other harmful code transmitted through our website
  • Any errors or omissions in any content or for any loss incurred as a result of using such content

Our total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the product in question.

10. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of information as described in our Privacy Policy.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Nepal. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Kathmandu, Nepal.

Questions About Our Terms?

If you have any questions or concerns about these Terms of Service or our COD-only policy, please contact our customer support team.

Contact Us

Acceptance Confirmation

By using our website and purchasing products from IT Supplies Pasal, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including our COD-only payment policy.

Simplified Shopping: We've designed our shopping experience to be simple and secure. No accounts needed, no online payments - just browse, order, and pay when your items arrive!