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Refund & Return Policy

Cash on Delivery refunds made simple and transparent for your peace of mind.

Last Updated: November 2023

COD ONLY POLICY: We only accept Cash on Delivery. All refunds are processed in cash.

Cash Refund Process

Since we only accept Cash on Delivery, all refunds are processed in cash. Our delivery partner will deliver the cash refund directly to your address once the return is verified and approved.

1. COD Return Eligibility COD ONLY

With our Cash on Delivery system, you have the advantage of inspecting products before payment. Returns are accepted under these conditions:

Defective on Delivery

Product not working when you first receive it

Cash Refund

Wrong Item Delivered

Received different product than ordered

Cash Refund

Visible Damage

Physical damage visible upon delivery inspection

Cash Refund

Changed Mind After Payment

Decided you don't want item after accepting delivery

Not Eligible

Customer-Caused Damage

Damage occurring after delivery acceptance

Not Eligible

Opened Software/Consumables

Seals broken on software or consumable items

Not Eligible

COD Advantage: Since you pay upon delivery, you can inspect the product thoroughly before making payment. If you notice any issues, you can refuse delivery immediately for fastest resolution.

2. COD Refund Process

Our Cash on Delivery refund process is straightforward:

1

Contact Us

Call 9801023367 within 7 days of delivery to report the issue. Our support team will verify details.

2

Pickup Arrangement

We schedule a convenient time for our delivery partner to collect the returned item from you.

3

Product Verification

We inspect the returned product at our facility to verify the reported issue.

4

Cash Refund Delivery

Once verified, our delivery partner brings cash refund to your address within 3-5 business days.

Immediate Action: If you notice an issue during delivery inspection, you can refuse delivery immediately. The delivery personnel will return the product, and we'll process a replacement or refund without the need for pickup arrangement.

3. Cash Refund Timeline

Here's what to expect for your cash refund:

Day 1-2
Report & Verification
You contact us, we verify the issue and arrange product pickup from your location.
Day 3-4
Product Inspection
We receive and inspect the returned product at our facility.
Day 5-7
Cash Preparation
We prepare the exact cash amount for your refund.
Day 7-10
Cash Delivery
Our delivery partner delivers cash to your address. You'll receive SMS confirmation.

Important: Please have someone available to receive the cash refund. Our delivery partner will attempt delivery twice. If unsuccessful, we'll contact you to arrange an alternative method.

4. COD Exchange Process

For defective or wrong items, you can choose exchange instead of refund:

  1. Contact Support: Call 9801023367 within 7 days of delivery
  2. Issue Confirmation: We verify the problem and approve exchange
  3. Defective Item Pickup: We collect the problematic item from you
  4. Replacement Delivery: We deliver the replacement product
  5. Inspect Before Payment: You inspect the replacement before paying (COD)

Exchange Conditions: Exchanges are only for identical products. For exchanges to different products, we process a cash refund first, then you can place a new order for the desired product.

Exchange Scenario Process Timeline
Defective Product Free exchange with pickup & delivery 5-7 business days
Wrong Item Shipped Free exchange with pickup & delivery 5-7 business days
Different Product Wanted Cash refund + new order placement 7-10 business days

5. COD Benefits for Returns

Cash on Delivery provides unique advantages for returns and refunds:

Inspect Before Payment

You can thoroughly check products before paying, reducing return needs.

Immediate Refusal

If you see issues during delivery, refuse immediately for fastest resolution.

Cash to Your Door

Refunds come to you in cash - no bank transfers or digital wallet hassles.

Faster Resolution

No waiting for bank processing - cash refunds are faster with COD.

6. Non-Returnable Items (COD)

Due to the nature of COD transactions, these items cannot be returned once delivered and paid for:

Software Products

Once seal is broken or activation code is visible

Custom-Built PCs

Computers built to your specific configuration

Opened Consumables

Ink cartridges, toners, batteries (packaging opened)

Digital Products

Downloadable software, licenses, activation keys

Personalized Items

Products with custom engraving or modifications

Clearance Items

Products sold "as-is" during special sales

Important: Please inspect these items carefully during delivery. Once you accept and pay for these items, returns are not possible except for manufacturing defects covered by warranty.

7. Cash Refund Safety

For your security, our cash refund process includes:

  • Verified Delivery Personnel: Only our authorized delivery partners handle cash refunds
  • SMS Confirmation: You'll receive SMS before cash delivery with delivery personnel details
  • Receipt Provided: Signed receipt for cash received
  • Exact Amount: We deliver exact cash - no change required
  • Identification: Delivery personnel carry company identification
  • Contact Verification: You can verify delivery personnel by calling our support

Safety First: Never accept cash refunds from unverified individuals. Always wait for our SMS confirmation with delivery details. If unsure, call 9801023367 to verify.

Need COD Refund Assistance?

Our team is here to help with any Cash on Delivery refund or return questions.

Contact COD Support

8. Policy Updates

We may update this refund policy as needed. Changes become effective when posted on our website.

Customer-Centric Approach: At IT Supplies Pasal, we've designed our COD refund policy to be fair, transparent, and convenient for our customers. We believe in resolving issues promptly and maintaining your trust.