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We want you to be completely satisfied with your purchase. Read our comprehensive policy to understand how returns and exchanges work.
At IT Supplies Pasal, we strive to provide the best customer experience while maintaining fair business practices. Our return and exchange policy includes a small processing fee for non-defective returns to cover handling costs.
Important Notice: A Rs. 500 return processing fee will be deducted from your refund for non-defective returns. This fee helps cover inspection, repackaging, and restocking costs.
The Rs. 500 return processing fee applies in the following situations:
The fee is WAIVED in these cases:
Example: If you return a non-defective product worth Rs. 10,000, you will receive Rs. 9,500 after deducting the Rs. 500 processing fee.
To be eligible for a return, your item must be:
| Return Type | Processing Fee | Refund Amount | Processing Time |
|---|---|---|---|
| Defective Product Wrong item, damaged, not working |
Rs. 0 | 100% Refund | 5-7 business days |
| Non-Defective Return Change of mind, wrong size |
Rs. 500 | Price - Rs. 500 | 5-7 business days |
| Exchange Different size/color/model |
Rs. 300 | Exchange + fee | 3-5 business days |
Since all purchases are made via Cash on Delivery, refunds are processed with the applicable fee deducted:
Call us at +977-XXXXXXXXXX or WhatsApp us within 15 days of delivery.
We pickup the item and inspect it at our facility to determine if fee applies.
We calculate refund amount: Product Price - रु 500 (if applicable)
Refund processed via Bank Transfer or Cash Pickup (minus any applicable fees).
Exchange Fee: For exchanges, a रु 300 exchange processing fee applies. This covers pickup, inspection, and delivery of the new item.
If you receive a defective or damaged product, you get FREE RETURN with NO PROCESSING FEE:
Important: Defective items qualify for 100% refund with no deductions. We also cover pickup and delivery costs for replacements.
Fee Justification: The रु 500 fee covers:
Return Window: All returns must be initiated within 15 days of delivery. After 15 days, returns are not accepted unless product is defective (warranty applies).
Condition Requirements: For non-defective returns, the product must be:
Refund Methods: Refunds (minus applicable fees) are processed via:
Our customer support team is here to explain any aspect of our return policy and fee structure.
Call/WhatsApp: +977-XXXXXXXXXX
Email: returns@itsuppliespasal.com
Contact Customer Support